Returns & Exchanges

 

We want you to be completely satisfied with your purchase from our online clothing store. However, we understand that sometimes issues can arise. To ensure a smooth return process, please review our return policy outlined below.

  1. Return Eligibility:

    • Returns are accepted within 14 days from the date of delivery.
    • Items must be unworn, unwashed, and in their original condition with all tags attached.
    • Returns are only accepted for clothing items with manufacturing defects or quality issues.

  2. Initiation of Return:

    • To initiate a return, please contact our customer support team within the 14-day return period, providing your order number and a detailed description of the manufacturing issue.
    • Our customer support team will guide you through the return process and provide you with a return authorization if your return meets the eligibility criteria.

  3. Return Process:

    • Once your return authorization is approved, you will be provided with instructions on how to proceed with the return.
    • Please carefully package the item and include all original packaging, tags, and any accompanying accessories.
    • We recommend using a trackable shipping method for your return shipment, as we cannot be held responsible for lost or damaged packages during return transit.

  4. Inspection and Exchange:

    • Upon receiving the returned item, our quality assurance team will inspect it to verify the manufacturing defect or quality issue.
    • If the item is deemed to have a manufacturing defect, a exchange will be offered to you.
    • Please note that the exchange will cover the cost of the item shipping fees.

  5. Non-Eligible Returns:

    • Items not meeting the eligibility criteria, such as those outside the 14-day return window or without a valid manufacturing defect, will not be accepted for return.
    • We reserve the right to refuse returns that do not comply with our return policy.

Please feel free to reach out to our customer support team if you have any questions or require further assistance with your return. We value your satisfaction and will do our best to resolve any issues related to manufacturing defects promptly and efficiently.

Note: This return policy applies only to clothing items with manufacturing defects. For returns related to sizing, style preferences, or any other non-manufacturing related reasons, please refer to our customer support for assistance on a case-by-case basis.